Welcome to The Studio Padstow’s FAQ page! Whether you’re new to Pilates or a seasoned practitioner, we’re here to help answer any questions you may have. Explore our Frequently Asked Questions to learn more about our classes, equipment, and how Pilates can benefit your body and mind. If you don’t find the information you’re looking for, feel free to reach out to us directly. We’re excited to support your wellness journey!
Q ~ I am new to Pilates, do you accept beginners?
Absolutely! We warmly welcome beginners at our Pilates studio. Our classes are designed to accommodate all levels, and our experienced instructors will guide you through the fundamentals at a pace that suits your individual needs. Whether you’re looking to improve flexibility, build strength, or simply try something new, we’re here to support your journey every step of the way. Please purchase the Welcome Package to begin.
Q ~ How much are your memberships?
Memberships range from $20/week to $65/week, depending on the package.
Options include:
- Mat Membership: $20/week (1 class/week)
- Studio Membership: $28/week (1 class/week) or $49/week (2 classes/week)
- All Access Membership: $65/week (unlimited classes, 1 class/day)
- Unlimited Access Membership: $90/week (unlimited multiple classes per day)
Studio Passes offer a more casual option. These include:
- Casual Mat Class: $25
- Casual Reformer Class: $35
- Studio 10 Pass: $330
- Studio 20 Pass: $600
More information on all membership and studio pass options can be found here.
Q ~ Do you have a lock in contract period?
Yes. Studio memberships have a minimum commitment period of 12 membership renewals.
Your first payment is the initial purchase of the membership and is not considered a renewal.
The minimum commitment is satisfied once your membership has renewed 12 times after the initial purchase. Memberships cannot be cancelled during this minimum commitment period.
Studio Pass class packages must be used within 4 months of purchase.
Q ~ How do I book a class?
If you are new to Reformer Pilates we ask that you purchase our Welcome Package first. This $99 package includes one private 1 on 1 session with a qualified instructor and two classes of your choice. During the private session, our experienced trainers will show you how to operate the reformer machine and show you the basics of positioning for Reformer.
All other Memberships and Studio Class Passes can be purchased via the Momence app.
Q ~ Do you have prenatal classes?
We don’t have prenatal specific classes, but all classes can be adapted by our experienced instructors to make the sessions pregnancy safe. Please inform the instructor of your pregnancy prior to class start.
Q ~ What is the minimum age to use the Reformer?
The minimum age to participate in our Reformer classes is 14, however we do ask that all children aged under 16 have a parent/guardian accompany them to class. From age 16 teens are able to participate independently.
All of our instructors hold a current Working With Children Check.
Q ~ What should I bring to class?
We recommend bringing a few essentials to ensure a comfortable and enjoyable experience. Please bring a water bottle to stay hydrated, a towel or a hygiene mat for personal use, and wear comfy clothing that allows you to move freely. Please also ensure long hair is tied back in a pony tail or bun. Grip socks are also required to provide stability and prevent slipping during your workout – if you don’t have any, you can buy some in studio.
Q ~ Do you do private sessions?
Yes, private and semi-private sessions are available and must be paid for at the time of booking. More on our private and semi-private classes can be found here.
Q ~ What happens if I need to cancel a class?
Cancellations can be made up to six hours before the class start time via the Momence app. If you cancel within this window, you can use the credit within 30 days. Late cancellations or no-shows will forfeit the class.
Credits are given each week on the anniversary of your 1st class. Credits are given weekly. Make-up classes cannot be done prior to the credit being given. Make-up classes need to be done after.
Please note: We do not accept cancellations by e-mail, social media, or any other method other than by you using the booking system via the App or on the PC though Momence.
Q ~ I am going away, can I freeze my membership?
Memberships include a minimum commitment period of 12 membership renewals. This commitment begins after your initial membership purchase (your first payment is the purchase of the membership and is not considered a renewal).
During this minimum commitment period, memberships cannot be placed on hold or cancelled.
Once you have completed the 12-renewal minimum commitment, you are eligible to request a freeze of your membership.
To freeze your membership, please send us a message via the Momence app inbox after your eligibility has been met.
Class Packages
Class Packages are valid for 4 months from the date of purchase. They cannot be placed on hold, paused, or cancelled, and all sessions must be used within the 4-month validity period or they will expire.
Q ~ I want to upgrade/downgrade my membership, how do I do that?
Please head to the Momence app on mobile or PC and send us an inbox message so we can assist you with this.
Q ~ I need to cancel my membership; how do I do that?
To cancel your membership, you must first have completed the minimum commitment period of 12 membership renewals.
Please note that your first payment is the purchase of your membership. The 12-renewal commitment begins after this initial payment.
Once eligible, cancellations must be completed by the member through the Momence website (not the mobile app).
To cancel:
- Log in to the Momence website on a desktop computer or web browser.
- Click Memberships.
- Select My Memberships.
- Locate your membership.
- Click the three dots on the right-hand side.
- Select Cancel.
Important: The initial membership payment is the purchase of the membership, not a renewal. The minimum contract period is completed after 12 subsequent renewals have occurred.
Please note:
- Deleting the Momence app does not cancel your membership.
- We cannot process membership cancellations via email, phone, social media, or in person.
- Membership cancellations must be completed by the member through their Momence accoun